Frequently
Asked Questions
What
is the mailing address for the News & Record?
The newspaper
mailing address is News & Record, PO Box 20848, Greensboro NC 27420-0848.
Send this mail to the attention of the department you wish to reach.
What
do I do if my paper is not delivered?
Subscribers
are entitled to re-delivery of their paper if it's not delivered by
5:30 AM on weekdays, by 6:30 AM Saturdays, and 6:30 AM Sundays. Call
Subscriber Services at (336) 274-5476 or 1-800-553-6880 option 4 by
11 AM Monday - Sunday, and
we'll redeliver your missing paper within 2 hours.
What
if my paper is wet and unreadable?
The
same conditions apply for wet papers as they do for papers that are
not delivered.
How
can I get back issues of the News & Record?
Call
373-7277, Monday through Friday, 8:30 AM to 5:00 PM.
How
far in advance do I need to stop delivery of my paper before I go on
vacation?
Two
days notice is preferred. However, our automated call processing system
makes it possible for you to call 24 hours in advance of your vacation
to request a delivery stop/restart date. Call (336) 274-5476 or 1-800-553-6880
option 4. Ask about our special Vacation Package or about crediting
your account to Newspaper In Education.
Where
can I voice my opinion?
Our
editorial staff is always looking for ways to bring our readers the
news and information they want, and your feedback is very important
to us. Feel free to call us at (336) 373-7037. If you'd like to send
a letter to the editor, please mail it along with your name and phone
number to: News & Record, Letters to the Editor, 200 East Market
Street, Greensboro, NC 27401. Or email edpage@news-record.com.
How
do I write a press release, and where should I send it?
Send
your release to us at least one week before you'd like to see it published.
Keep it simple, clear and accurate—preferably typed. Cover the who,
what, when, where, and why of the event; and include the name and telephone
number of the contact person. Send all press releases to News &
Record, Attention: Assignment Editor, 200 East Market Street, Greensboro,
27401. Or fax to (336) 373-7382, Attention: Assignment Editor.
What
is EZPay?
EZPay
is one of the ways we are making payment transactions easier for customers.
It is a method of direct payment by the credit card you choose. We accept
Visa, Master Card, American Express and Discover. If you elect this
option, your credit card will be debited when your subscription is up
for renewal. Your credit card statement will confirm each transaction
for your subscription.
If your subscription rate changes, we will send you a written notice.
This means that you have the opportunity to change your direct pay authorization
if you don't want to accept the rate change.
Direct payment is fast, secure, easy and convenient. This payment option
frees you up to do other things rather than write us a check to keep
your subscription going. Direct payment ensures that you'll never miss
the great money-saving coupons, local news, entertainment, and all of
your other favorite parts of the News & Record.
Why
didn't I receive the ad insert that my friend got?
The advertiser
who places the insert with us for distribution decides where the newspaper
should distribute these advertising inserts. Advertisers purchase delivery
to areas around their store, or to larger geographic zones, depending
on market conditions, their size, and the competition. You may receive
one advertiser's insert but not another's. This happens because each
advertiser has special needs and pays for the pattern of delivery that
best supports that need.
Where
can I make a payment for my News & Record subscription?
You can
make payments at the main newspaper office at 200 East Market Street
in Greensboro, or at the bureau office closest to you if you do not
live in Greensboro. These offices are listed below:
|
High
Point Office
1813 N. Main St.
High Point, NC 27262
|
Asheboro
Office
314 N. Fayetteville St.
Asheboro, NC 27203
|
Eden
Office
203 E. Harris Pl.
Eden, NC 27288 |
Burlington
Office
2571M Eric Lane
Burlington, NC 27215 |
Contact
Us
|
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